Refund policy

Goods purchased from Carlette may be returned within 14 days of purchase (CH customers) or 30 days (International customers) providing that the items are unused and in their original condition & packaging. This does not affect your statutory rights.  Customised items, e.g. special orders are non-returnable, non-refundable and non-exchangeable.

Due to additional quarantine measures around return shipments, please allow us a few business days, from the receipt of your return package, to process your returns. You will receive an email notification once your return is processed. Please allow up to 7 additional business days for the funds to be credited to your original payment method.

If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.  Please note that any import duty and taxes incurred for shipping to international countries are the responsibility of the customer.

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