Shipping & Returns

Shipping policy

We ship our Carlette both domestically and to a number of international destination. Delivery lead times will vary according to destination and will be confirmed to you once the product is shipped.

1 It is your responsibility to provide us with a complete and accurate delivery address information. We will not be liable if you supply us with incomplete or inaccurate information.

2 Please note, if you choose to use any of our delivery partners’ personalised services (including but not limited to having your parcel delivered to a neighbour or left in a safe place). We shall not be held liable for any items that are lost, damaged or delayed.

3 The costs of delivery will be as displayed to you on our website before you finalise your order, please check these carefully, you consent to this charge when you submit your order.

4 When your product is shipped from our warehouse we will send you a despatch confirmation email. Please note that products may arrive in separate parcels and may require a signature.

5 A product will be your responsibility from the time we deliver the product to the address you gave us. You own a product once we have received payment in full.


Return policy

Goods purchased from Carlette may be returned within 14 days of purchase (CH customers) or 30 days (International customers) providing that the items are unused and in their original condition & packaging. This does not affect your statutory rights.  Customised items, e.g. special orders are non-returnable, non-refundable and non-exchangeable.

Due to additional quarantine measures around return shipments, please allow us a few business days, from the receipt of your return package, to process your returns. You will receive an email notification once your return is processed. Please allow up to 7 additional business days for the funds to be credited to your original payment method.

If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.  Please note that any import duty and taxes incurred for shipping to international countries are the responsibility of the customer.

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