FAQs
SHIPPING
COUNTRIES WE DELIVER TO....
How long before I can receive my order?
The processing time for orders is once your order has been dispatched delivery days within europe. please bear in mind that during holidays or limited edition launches and restocks this may vary.>
How can I check the status of my order?
please log in to your account check the status of order. if you do not have an refer delivery confirmation email track>
ORDERS
Can I change my order?
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Can I cancel my order?
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Can I return my order?
If for any reason you are not completely satisfied with your purchase, you may return items that are unused and in original condition within 30 days of purchase. Shipping charges are non-refundable.
Can I exchange my product?
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How can I check the status of my order?
Please log in to your account to check the status of your order. If you do not have an account, please refer to your delivery confirmation email to track your order.
I have not received an order confirmation, what should I do?
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us with your enquiry.
What forms of payment do you accept?
We accept online payments with...
My items arrived damaged, what should I do?
Please contact us immediately, within 48 hours of receiving the order, at ... Please provide us with your order number and some photos of the damaged product/s.
I received incorrect item/s what should I do?
Please contact ... within 48 hours of receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.
What’s your return policy?
If for any reason you are not completely satisfied with your purchase, you may return items that are unused and in original condition within 30 days of purchase. Shipping charges are non-refundable.
Due to additional quarantine measures around return shipments, please allow us a few business days, from the receipt of your return package, to process your returns. You will receive an email notification once your return is processed. Please allow up to 7 additional business days for the funds to be credited to your original payment method.
What can i do when i put the wrong address?
I put the wrong address on my order, please help!
Please be careful when entering your delivery address, Carlette Jewelry will not be responsible for orders sent to an incorrect delivery address provided by the customer.
ACCOUNTS
Do I have to set up an account to place an order?
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How do I create an account?
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How do I subscribe or cancel my email subscription?
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I forgot my password, what do I do?
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PRODUCTS
Where can I purchase Carlette Jewelry products?
Carlette Jewelry is available on ....
How can I find out more information about a product?
Product details can be found on the product pages but if you have more questions, please free to email us at ...
Where are your products manufactured?
Our products are made in the Switzerland.
What kind of material Carlette jewelries are made of?
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CONTACT
How can I contact your customer service team?
Please email us at ...
I emailed your customer service team. When should I expect a response?
We will respond to all emails as soon as possible.
